EGN Invites you to join EGN Cross Functional Virtual Event: Customer Success by Jakub Wachocki & Erika Behl
Date/Time: Friday, October 22, 2021 8am – 10am Singapore time
‘Customer Success’ is no longer a Silicon Valley SaaS term. It is a mindset all companies should embrace as essential to revenue growth. Join us as we dive into the evolution of customer experience from a one-time interaction to one that starts before the purchase is made. We will explore customer journeys and opportunities to grow your customer base. Based in the San Francisco, Bay Area, Emilia D’Anzica, a leading Customer Success management consultant, educator, and founder of Growth Molecules will share case studies, and examples of how you can apply customer-centricity to your own organization. The session will be interactive and will include actionable takeaways you can apply to your own organization immediately.
As of November 2021, Jakub Wachocki is a Global Director for Success Offerings with the mission to provide delightful & impactful experiences to Bentley Systems` global users who create the cities of tomorrow. For the last few years, Jakub has been working closely with the industry, academia and the policymakers to improve the built environment sector in the UK, Europe and the Asia Pacific through digital innovation. Jakub collected vast experience in driving innovation and change within a few of the Fortune 500 companies and for the major infrastructure asset owners, internationally. He is a chartered member of the Professional Board of Engineers in Italy, a Registered Architect in the UK and holds an MBA from the Imperial College London Business School. He is a regular speaker at the leading industry conferences and a guest lecturer at universities around the world.
08.00 AM: Networking/ Registration
08.30 AM: Webinar start. EGN introductions and speaker introduction
08.35 AM: Customer Success by Jakub Wachocki & Erika Behl
09.35 AM: Q & A and key takeaways
09.55 AM: Meeting end